Skip to content
Euro banknotes

Austrian Refund For Cancellation

Austrian refund for cancellation.

What are the eligibility criteria and applicable rules?

When airlines cancel flights, passengers frequently inquire about their entitlements to flight cancellation refunds. In this comprehensive guide, we’ll dissect the nuances of obtaining refunds for flight cancellations. We will examine the applicable regulations, explain what passengers can anticipate in terms of refunds and flight compensation, and provide guidance on navigating the process efficiently.

Austrian Refund For Cancellation

Are you entitled to Austrian refund for cancellation or cancellation compensation?

Your eligibility depends on when your flight was cancelled. There exist two potential scenarios.

So, let’s begin with the query — when was your flight cancelled?

Scenario 1: Flight Is Cancelled Less Than 2 Weeks Before the Trip

You can get: Refund or a new flight + compensation (if it’s Austrian Airlines’ fault).

This is deemed as a last-minute flight cancellation.

Austrian Airlines provides two alternatives if they cancel your flight 0-14 days before your trip: a full refund or a rebooking to your intended destination. The choice is yours to make. If the cancellation occurred due to Austrian Airlines’ mistake, you might be eligible for flight cancellation compensation.

Both the refund and compensation will be transferred to your bank account.

Check your compensation online!

Further reading:

Scenario 2: Flight Is Cancelled More Than 2 Weeks Before the Trip

You can get: Austrian refund for cancellation, or new flight to your destination.

If your flight is cancelled more than 14 days before your trip, you’re not eligible for compensation. However, you can still opt for a refund instead of the flight. Austrian Airlines is bound by law to offer you the choice of a new flight or a refund, and it’s your choice to select the option that best suits you.

The Austrian refund should reach you within 7 days.

You don’t have to accept an Austrian voucher.

What If You Miss a Connecting Flight Due to Cancellation?

Rest assured, you are not forgotten.

In the event that your flight is cancelled causing you to miss your connecting flight, Austrian Airlines will arrange a new flight to your destination at no extra cost.

What about compensation? The same rules apply as for flight delays. You are advised to check the difference in your arrival time at the final destination compared to the initial scheduled time. If the delay is 2 hours or more, you may be eligible for compensation.

Refer to our guide on Austrian missed connection compensation.

Woman sitting at the airport

Austrian Cancelled Flight Refund: FAQ

If My Flight Is Cancelled, Do I Get a Refund?

If your flight is with Austrian Airlines, then the answer is yes.

You can opt for a refund instead of rebooking. However, you can’t have both.

Nevertheless, if Austrian cancels your flight less than 14 days prior to the journey and it’s their fault, you may be eligible for both a refund (or new flight) and Austrian flight cancellation compensation.

Austrian Voucher Refund or Cash, Can I Get Money?

What if Austrian is proposing a voucher instead of refund?

If Austrian proposes a voucher as refund, you have the right to refuse and demand a cash payout/bank transfer instead. It’s crucial to be aware that European Union regulations (Regulation (EC) No 261/2004) mandate airlines to provide compensation and refunds either in cash or via bank transfer.

Have you already accepted a voucher?

Request Austrian to swap the travel voucher for cash.

What If Austrian Is Refusing Refund For Cancellation?

Was your request for Austrian refund for cancellation rejected?

If the airline is rejecting your refund request, don’t get disheartened.

Keep in mind that you can insist on a refund. You may refer to Regulation (EC) No 261/2004, Articles 5 and 8, which compel airlines to reimburse passengers under certain conditions. If Austrian continues to be non-compliant, reach out to the national enforcement body in the country where your flight originated for additional assistance.

Can You Get Both Compensation and Refund?

Yes, there are instances where you can receive both.

If Austrian cancels your flight less than 14 days before departure due to an error on their part (i.e., technical issues with airplane or staffing shortages), you are entitled to a full refund as well as compensation from Austrian Airlines. It’s important to remember that the refund and compensation should be deposited into your bank account and not provided as Austrian vouchers.

If you have already been issued a voucher or coupon by Austrian, you can request its conversion into a cash refund by contacting Austrian Airlines.

What Happens If I Cancel a Flight, Not the Airline?

If you, as a passenger, cancel a flight instead of the airline, the refund situation can be a bit different. Generally, you’re entitled to a refund only if you’ve booked a refundable fare.

Non-refundable tickets, as the name suggests, do not provide refunds except under specific circumstances such as severe illness or a significant event like the death of a passenger or immediate family member.

It’s important to review the terms and conditions of your ticket at the time of purchase to understand the provisions for cancellations and refunds.

How Long Does It Usually Take To Get a Refund?

The timeframe to receive a refund following a cancellation varies amongst airlines. However, according to EU Regulation 261/2004, airlines are obligated to process refunds within seven days of the flight cancellation. If the airline delays beyond this timeframe, you should contact them for further information.

Remember, refunds should be provided in the original form of payment unless you agree to receive it in another form.

Read more: Your Austrian Refund Is Taking Forever. What Can You Do About It?

What Happens If My Austrian Flight Gets Cancelled Because of Weather?

It’s important to understand that if your flight is canceled due to exceptional circumstances like extreme weather conditions, Austrian Airlines is not required to provide compensation.

Nonetheless, they are still obligated to give you the option of either a refund or rebooking.

By Europe and EU here on this page (and on this website in general) we mean all EU Member States, the United Kingdom (UK), Guadeloupe, French Guiana, Martinique, Reunion, Mayotte, Saint Martin (French Antilles), the Azores, Madeira, the Canary Islands, Iceland, Norway, and Switzerland.

What is your experience with Austrian flight cancellations? Have you ever received a refund from Austrian because they cancelled a flight?